We are Travel Dost. We provide real-world augmented reality platforms, designed to enable you to interact in shared worlds, seamlessly blended with the real world. To do that, we need information about you. Protecting your privacy is really important to us. We only use your information where we have a legal basis to do so. This Privacy Policy will help you understand what information we collect, how we use it and what choices you have when you play any of our interactive experience, use our websites, buy merchandise from us, or take part in live events and promotions (the "Services").
Please note that in addition to the general information below, specific information about how certain of our Services use your information is provided at the end of this Privacy Policy in the "App Specific Disclosures".
You should also read our Terms of Service which set out the contract between us.
PixelArt, Inc. is the data controller responsible for making decisions about how we use your personal information. It is based in the State of Pakistan.
If you have any questions or comments on this policy, you can email us at info@pixelartga.com
This Privacy Policy covers our use of any information that can or could be used to identify you ("Personal Data"). It does not cover information which cannot be used to identify you ("Anonymous Data").
We need to collect and use certain Personal Data to provide the Services to you and fulfil the promises we make to you in the Terms of Service:
• When you sign up for our Services you give us Personal Data voluntarily by providing it to us, for example when you sign up for an account. We collect and use that information in order to authenticate you when you register an account and use the Services, to make sure you are eligible and able to receive the Services, and so that you receive the correct version of the Services. That information includes the in-App username you choose to use on our Services, internal account IDs that we assign to your account, your full name and email address.
• You must have an account created either using third party single sign-on service, or by directly signing up with an email, to use our Services. As such, the Personal Data we collect also depends on which signup method you choose, the privacy policy of a third party for users who sign up via a third party sign-on service, and what your privacy settings said third party services allow us to see when you use their services to access our services.
o If you choose to link your Facebook account to the Services, we will collect a unique user ID provided by Facebook, your Facebook registered email address, public Facebook name, gender, date of birth and display picture.
o If you chose to make a new account using our email sign-up, we will collect a unique username, an email address, age, gender, and your name. Depending on the particular Service you sign up for, we may support other third-party single sign-on services and collect additional Personal Data from them. For details please read the App Specific Disclosures at the end of this Privacy Policy. Some third-party providers may notify you that they make additional information available to us when you use their single sign-on services. We do not collect that information from them.
• We collect and use your device location information as you use our Services (and, if you elect to turn on background location tracking for our Services, while you are not directly interacting with the Services), including how you move around and events that occur during interactive experiences. Our Services include location based interactive experience whose core feature is to provide a gameplay experience tied to your real world tourism location, so we need to know where you are to operate these interactive experience for you, and to plan the location of in-game resources (for example Giftboxes and vouchers within Travel Dost User App). We identify your location using a variety of technologies, including GPS, the WiFi points you are accessing the Service through and mobile/cell tower triangulation.
• We also collect and use your in-game actions and achievements, as well as certain information about your mobile device (including device identifiers, device OS, model, configuration, settings and information about third party applications or software installed on your device), to operate the Services for you and to ensure that we provide a fair gaming experience to all players in accordance with our Terms of Service (which includes anti-fraud and anti-cheating measures against behaviours prohibited under our Terms of Service).
• We also collect some Personal Information which includes, a display picture, a short bio and your gender, which we use to help you customize your user profile and to help connect your friends with you more easily. Providing this information is optional and can be removed by you via the in-app user profile settings. • We also use the information above to show in-app sponsored locations that are in your vicinity as part of the gameplay experience.
• We further use the information above in order to provide technical and customer support to you.
• You also give us Personal Data when you make a purchase through us, subscribe to our publications, register for a live event, enter a competition, promotion, sweepstakes or survey or communicate with us. Depending on which of these Services you use, that may include your name, mailing address, phone number, country of residency, date of birth (as needed to verify eligibility), and email address. We use that information to fulfil those Services to you and to provide related customer support to you.
• Using your IP address, browser type, operating system, the web page you were visiting before accessing our Services, the pages of our Services which you browsed or the features you used, and the time spent on those pages or features, the links on our Services that you click on, device and advertising identifiers, as well as actions you take during gameplay, your in-app user settings and preferences and your in-app purchases to understand who is using our Services and how.
• Using your contact information, namely your email address in order to communicate with you to provide technical and customer support.
• Using your internal account ID in order to attribute to your account any user content (such as your milestones, rank etc.) that you elect to submit to PixelArt through the Services.
• Using your email address and device information in order to share updates and news about the Services with you either within the app or by email.
• To provide social features within our interactive experience so you can interact and play with other players, including storing your communications with those players, find your friends and be found by them, and share your gameplay experience and achievements with your friends.
• To offer new or additional features for our Services.
• To organize and run live events based on or featuring our app. Note that when you participate in live events your in-app actions and achievements, in-app username, your personal name, display picture and other components of your in-app user profile will be visible to other event participants and to the public (for example on leader boards displayed at the event and online).
• To carry out anti-fraud and anti-cheating measures and to ensure that you and other users are complying with our Terms of Service.
• To make legal or regulatory disclosures. We will only use your Personal Data to do the following if we have your consent:
• If you elect to turn on background activity tracking in our Services (for example User profile, offers, and rewards in Travel Dost) we will collect your Personal Data as you use the Services as well as in the background when you do not have the Services open on your device. This includes your device location (such as Step Count and current location). We use background activity tracking to provide you certain functionalities in the Services such as in-app items, daily offers and rewards tied to your current location and alerts for nearby offers and activities. You can change your mind and turn off background activity tracking at any time in your device settings or in-app settings.
• If you elect to enable the Facebook User Friends permission available in some of our interactive experience, we will import from your linked Facebook account the list of your friends who also use this app and enabled Facebook User Friends. You can change your mind and unfriend other users at any time from your in-app Friends settings. You can also revoke Facebook permissions for our interactive experience directly from your Facebook account settings.
• Send you marketing materials by email or via in-app notifications.
We also rely on your consent where we use cookies or similar technologies. Please see our Cookie Policy for more information about how we use them. Insofar as cookies collect Personal Data, we will process it only based on your explicit consent, in anonymized form, or under a pseudonym.
We will not share any Personal Data that we have collected from or regarding you except as described below: Information Shared with Our Services Providers. We engage third party service providers to work with us to administer and provide the Services. As part of that they will process your Personal Data on our behalf. These third party service providers have access to your Personal Data only for the purpose of performing services on our behalf, in compliance with this Privacy Policy, and we make sure each one is contractually obliged not to disclose or use your Personal Data for any other purpose.
The service providers we use help us to:• run, operate and maintain our mobile interactive experience through third party platform and software tools;
• perform content moderation and crash analytics;
• run email and mobile messaging campaigns;
• perform game and marketing analytics;
• administer live events, competitions, sweepstakes and promotions, including registering players, managing check-in and attendance, verifying eligibility and prize fulfilment;
• provide technical and customer support; and process payments for live events ticketing or other purchases.
Some third party service providers may also collect information directly from you (for example, a payment processor may request your billing and financial information) as a Third Party Service in accordance with their own privacy policy. Such third party service provider does not share your financial information, like credit card number, with PixelArt, but it may share limited information with us related to your purchase, like your zip or postal code.
Information Shared with Other Players. When you use the Services, and in particular when you play our interactive AR experience, use social features within interactive experience, or take part in live events, we will share certain Personal Data with other players. This Personal Data includes your in-app profile (such as your username, your display picture, and your name), your in-app actions and achievements, the real-world location of interactiveb resources you interacted with when using the app. (for example Locations and Gift Boxes within Travel Dost User App), and your public in-app messages. For more details please read the App-Specific Disclosures at the end of this Privacy Policy.
Information Shared with Third Parties. We share Anonymous Data with third parties for industry and market analysis. We may share Personal Data with our third-party publishing partners for their direct marketing purposes only if we have your express permission. We do not share Personal Data with any other third parties for their direct marketing purposes.
Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We only share information about you to government or law enforcement officials or private parties when we reasonably believe necessary or appropriate: (a) to respond to claims, legal process (including subpoenas and warrants); (b) to protect our property, rights, and safety and the property, rights, and safety of a third party or the public in general; and (c) to investigate and stop any activity that we consider illegal, unethical, or legally actionable.
Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including Personal Data, is a business asset. If we are acquired by a third party as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Data, will be disclosed or transferred to a third party acquirer in connection with the transaction.
PixelArt operates its Services across the globe. Your Personal Data will very likely be transferred and stored in a country outside of your home country, including in the Pakistan, for the purposes outlined in this Privacy Policy. The data protection laws in these countries may not be the same as in your home country.
However, we ensure that a similar degree of protection is provided to your Personal Data.
We have appropriate security measures in place to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, improperly altered or disclosed. We also limit access to your Personal Data to employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We keep your Personal Data for as long as we need to provide the Services to you and fulfil the purposes set out in this Privacy Policy. This is also the case for anyone that we share your information with and who carry out services on our behalf. When we no longer need to use your Personal Data and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it so that it can no longer be associated with you. When removing Personal Data, we will take commercially reasonable and technically feasible measures to make said Personal Data irrecoverable or irreproducible.
You have certain rights in relation to your Personal Data. In order to exercise these rights, please contact us at:
• For Travel Dost User-App here.
• For Travel Dost Business.
• For all other Services at info@pixelartga.com.
You can:• Request access to the Personal Data we hold on you.
• Delete or correct your Personal Data. The easiest way to update your account information is via your in-app user profile. You can also submit a customer support request through our support website here.
• Object to us processing your Personal Data. Some of the Personal Data we hold is necessary for us to provide the Services to you and fulfil the promises we make to you in the Terms of Service.
• Ask us to stop using your Personal Data, including for marketing and promotional purposes (but be aware that sometimes we need to use your Personal Data in order for you to use the Services).
We offer you choices regarding the collection, use, and sharing of your Personal Data and we’ll respect the choices you make. Please note that if you decide not to provide us with the Personal Data that we request, you may not be able to access all of the features of the Services.
Any Personal Data that we collect is covered by the Privacy Policy in effect at the time such information is collected. We may make changes to this Privacy Policy from time to time. You will be given reasonable notice of any material change.
In using our Services, you may access links to websites and services that are owned or operated by third parties (each, a "Third Party Service"). Any information that you provide on or to a Third Party Service or that is collected by a Third Party Service is provided directly to the owner or operator of the Third Party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy, or security practices and policies of any Third Party Service. To protect your information, we recommend that you carefully review the privacy policies of all Third Party Service that you access.
Additional Privacy Information for Travel Dost Information shared with other players. When you take certain actions in Travel Dost and capture a Gifts and vouchers, your username will be shared publicly through the App, including your XP points, locations visited, mileage and level. Additional Privacy Information for Ingress
Information shared publicly.When you use travel dost, as part of the inactive experience the following information about you will be shared through the game (including with other players directly within the app, in app notifications emailed to other players as part of the gameplay, and online on the travel dost website), and will therefore become publicly available: your in-game username, locations where you used the app your XP score, mileage and Level.